Refund & Return Policy

Effective Date: July 26, 2026

Welcome to BuildMarketAI. We value your trust and are committed to providing a smooth shopping experience. This Refund & Return Policy explains the conditions under which returns, exchanges, replacements, and refunds are accepted for purchases made through our website. By placing an order with BuildMarketAI, you agree to the terms outlined below.

Contact Information

Store Name: BuildMarketAI

Customer Support Email: sharletboii2020@gmail.com

If you have any questions regarding your order, please contact us before initiating a chargeback or dispute. Our support team is committed to resolving issues quickly and fairly.

Our Return Policy

We offer a 30-Day Return Policy for eligible products.

You have 30 calendar days from the date your order is delivered to request a return.

To qualify for a return, your item must:

Be unused or only minimally tested.
Be in its original packaging.
Include all accessories, manuals, charging cables, and inserts.
Be free from accidental damage or misuse.
Include proof of purchase or your order confirmation.

Products that do not meet these requirements may not be eligible for a refund.

Eligible Reasons for Returns

We accept returns if:

You received the wrong item.
The item arrived damaged.
The product has a manufacturing defect.
The product does not match the description on our website.
The item is missing essential accessories.
The package arrived severely damaged during shipping.

If your situation is not listed above, please contact our support team. We review every case individually.

Items That Cannot Be Returned

For hygiene, safety, and product integrity, certain items cannot be returned unless they arrive defective.

These include:

Opened personal care items
Used wearable devices
Customized or personalized products
Digital products
Downloadable software
Gift cards
Clearance or final sale items
Products damaged due to customer misuse
Products modified after delivery

Return Process

To start a return:

Email us at:

sharletboii2020@gmail.com

Include:

Full Name
Order Number
Email Address
Product Name
Reason for Return
Clear photos or videos (if damaged or defective)

Our support team will review your request within 1–3 business days.

If approved, we will provide return instructions.

Please do not return products without authorization, as unauthorized returns may not be accepted.

Damaged or Defective Products

If your item arrives damaged or defective, please notify us within 7 days of delivery.

Provide:

Photos of the product
Photos of the shipping box
Photos of the shipping label
A brief description of the issue

Depending on the situation, we may offer:

A replacement
A partial refund
A full refund
Store credit

Wrong Item Received

If you receive the wrong product, contact us within 7 days.

After verification, we will arrange:

Replacement shipment, or
Full refund if replacement is unavailable.

Lost Packages

If your tracking shows your package has been lost during transit, we will investigate with the shipping carrier.

If confirmed lost, we will provide either:

A replacement shipment, or
A full refund.

Please allow sufficient investigation time before a final resolution.

Delayed Deliveries

Estimated delivery times are provided for convenience only.

Unexpected delays caused by:

Customs
Weather
Carrier disruptions
Holidays
Government restrictions

are outside our control.

Delivery delays alone do not automatically qualify for refunds.

Return Shipping Costs

If the return is due to:

Our mistake
Defective item
Wrong product
Shipping damage

We will cover the return shipping costs where applicable.

If the return is requested because:

You changed your mind
Ordered the wrong item
No longer need the product

You may be responsible for return shipping costs.

Shipping charges are generally non-refundable unless the error was ours.

Refund Approval

After receiving and inspecting your returned item, we will notify you of the refund status.

Inspection generally takes 3–7 business days after the returned item is received.

If approved, your refund will be processed to your original payment method.

Refund Processing Time

Approved refunds usually appear within:

Credit Cards: 5–10 business days
Debit Cards: 5–10 business days
PayPal: 2–5 business days
Shop Pay: 3–7 business days
Other payment providers: Depending on their processing times

Financial institutions may require additional processing time.

Partial Refunds

Partial refunds may be issued if:

Items show signs of use.
Original packaging is missing.
Accessories are missing.
Damage was caused after delivery.
The returned item is incomplete.

The refund amount will depend on the condition of the returned product.

Exchanges

We replace products only if they are:

Defective
Damaged
Incorrectly shipped

If you need an exchange for the same item, contact us at:

sharletboii2020@gmail.com

Order Cancellations

Orders may be cancelled before shipment.

Once an order has entered processing or has shipped, cancellation may no longer be possible.

Please contact us immediately if you wish to cancel an order.

Refused Deliveries

If a package is refused without authorization, any shipping fees, return shipping costs, customs fees, or carrier charges may be deducted from your refund.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is entered:

Contact us immediately.
Address changes may be possible before shipment.

If the package has already shipped, additional shipping charges may apply.

BuildMarketAI is not responsible for packages delivered to an address provided incorrectly by the customer.

Customs, Duties & Taxes

International customers are responsible for any customs duties, import taxes, VAT, or local government fees required by their country.

These charges are not included in the product price unless otherwise stated.

Non-Delivery Due to Customs

If a package is held or rejected by customs due to local regulations, missing documentation, or unpaid import duties, refund eligibility will be reviewed on a case-by-case basis.

Fraud Prevention

To protect our customers, BuildMarketAI reserves the right to refuse refunds if fraudulent activity, abuse of the return policy, excessive returns, or suspicious transactions are detected.

We may request additional verification before approving a refund.

Chargebacks

We encourage customers to contact us before initiating a payment dispute or chargeback.

Most issues can be resolved quickly through our customer support team.

Unauthorized chargebacks without first contacting us may delay the resolution process.

Warranty

Some products may include a manufacturer's warranty.

Warranty coverage varies by product.

Please refer to the product page for specific warranty details.

Warranty claims may require proof of purchase and supporting documentation.

Product Condition

Returned products should be carefully packaged to prevent damage during return transit.

Items damaged due to poor return packaging may not qualify for a full refund.

Return Address

Do not send products to the address listed on the shipping label.

Our customer support team will provide the correct return address after your return request has been approved.

Unauthorized returns may not be accepted.

Store Credit

In some situations, BuildMarketAI may offer store credit instead of a cash refund.

Store credit may be issued faster and can be used toward future purchases.

Replacement Processing

Approved replacement orders are generally processed within 1–5 business days, depending on inventory availability.

Tracking information will be provided once the replacement ships.

Sale Items

Items marked as Final Sale, Clearance, or Non-Returnable are not eligible for returns unless they arrive damaged or defective.

Gifts

If the item was marked as a gift and shipped directly to you, eligible refunds may be issued as store credit.

If the gift purchaser had the order shipped to themselves before gifting it, refunds will generally be issued to the original purchaser.

Force Majeure

BuildMarketAI shall not be responsible for delays or failure to fulfill obligations caused by events beyond our reasonable control, including natural disasters, pandemics, strikes, transportation interruptions, government actions, or other unforeseen circumstances.