Shipping policy

Shipping Policy

Effective date: November 1, 2026

Thank you for shopping with BuildMarket AI. Questions about shipping? Email us at support@buildmarketai.com.

Free shipping in the USA

All orders shipped to the United States get free standard shipping. There is no minimum order, and no shipping fee is added at checkout. For any other country where we ship, the shipping cost (if any) is shown clearly at checkout before you pay.

Processing time

Orders are processed within 1 to 3 business days after payment is confirmed (Monday to Friday, excluding public holidays). Processing can take a little longer during the Christmas season and big sales.

Delivery time

United States, items marked "Ships from our US warehouse": 3 to 7 business days
United States, all other items: 7 to 14 business days (including processing)
Canada and United Kingdom: 7 to 15 business days
Australia and Europe: 7 to 18 business days
Other countries: 7 to 20 business days

Delivery times are estimates and are not guaranteed. For Christmas gifts, please order early.

Order tracking

When your order ships, you will receive a shipping confirmation email with your tracking number and carrier. Tracking can take 24 to 72 hours to show updates. If your order contains several items, they may arrive in separate packages with separate tracking numbers, at no extra cost.

Shipping partners

We ship with trusted carriers such as USPS, UPS, FedEx, DHL and YunExpress, depending on your location.

Customs, duties and taxes (international orders)

International orders may be charged import duties, VAT or other fees by your country's customs authority. Unless stated otherwise, these are the customer's responsibility. We cannot control customs delays.

Wrong address

Please check your shipping address carefully. If you notice a mistake, email us right away. If the order has not shipped yet, we will do our best to update it. We are not responsible for orders delivered to an incorrect address entered at checkout.

Lost, damaged or missing items

If your package is lost in transit, contact us and we will investigate with the carrier. If it is confirmed lost, we will send a replacement or give a full refund. If your package arrives damaged or an item is missing, contact us within 7 days of delivery with your order number and photos of the product, box and label. We will make it right.

Delays

Weather, holidays, customs and carrier disruptions can sometimes cause delays outside our control. Thank you for your patience.

Order changes and cancellations

To change your address, change your order or cancel, email us as soon as possible. Once an order has shipped, changes may no longer be possible.

Refused or undeliverable packages

If a package is refused without our prior approval or cannot be delivered because of an incorrect address, any return shipping or carrier fees may be deducted from an eligible refund.